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Frequently Asked Questions


Where do you ship?

From this webshop we ship to the United States (including Alaska Hawaii and Puerto Rico) and Canada. Otherwise, with this link you may find our other webshops.

Do you offer free shipping?

We are pleased to offer complimentary ground shipping for all U.S. orders of $150.

Complimentary ground shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico and other US Territories.

Read through all the details.

When will my order ship?

Orders take approximately 24 to 48 business hours to complete and are processed Monday to Friday.

Can I return my purchase?

We are happy to accept returns of unopened and unused products within 15 days of delivery. For further assistance please contact our customer service team.

What shipping carrier do you use?

All orders purchased on this webshop are delivered with FedEx.

What are your customer service hours?

Our advisors are ready to assist you by email Monday to Friday at

All request that arrive on the weekend or bank holidays will be processed the next business day.