Return Policy

We are pleased to offer complimentary returns for products returned in original unopened and sellable condition. Return instructions and a UPS return shipping label will be included in the package.

Product(s) purchased in the U.S. on https://us.smnovella.com/ may be returned for a refund if the products are returned in their original unopened and sellable condition within 15 days from the date the package was received, along with a copy of the Sales Receipt and completed Return Form. Gift recipients are entitled to a nonrefundable merchandise credit in the form of a gift card. 

We have a very strict return policy and all items returned not in original and sellable condition the client will be charged for the shipping expense of the returned item. Original shipping fees are not refundable.

Please contact Customer Service by email at customers@us.smnovella.com to obtain a Return Merchandise Authorization (RMA) number, which must be included in the Return Form. No returns of any type will be accepted without an RMA number.

Returns may be mailed back to Santa Maria Novella USA using the UPS return shipping label included in the package or at a Santa Maria Novella shop in the U.S if you have contacted customer service already. Please contact Customer Service by email at customers@us.smnovella.com for further assistance. No return will be accepted that hasn’t contacted Customer Service first to authorize the return/exchange.

Refunds are processed within approximately 15 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

No Cancellation or Changes

Please carefully check to ensure that all details in your order are accurate prior to finalizing your purchase at check-out. Santa Maria Novella does not accept or accommodate changes to your delivery details once the online purchase transaction has been completed and processed.

Canada

Refunds & Exchanges

Santa Maria Novella does not offer refund or exchanges for ‘change of mind’ (i.e. if you decided you did not like the purchase or if you had no use for it) or under any other circumstances where the product is not faulty or defective.

Santa Maria Novella

We have something special for you

Subscribe to our newsletter and get free shipping on your first order.

discover more