You will find the general terms and conditions of sale under the heading Terms and Conditions, here. If you need any additional information, please contact our Client Service.

After payment of your order, you will receive a confirmation email. If this is not the case, please contact our Client Service. A team member will verify that your order has been processed.

If you wish to cancel your order, please do contact us by email at clientserviceusa@smnovella.com. Please note that we cannot amend items in your order and we cannot cancel an order that has already been fulfilled.

The billing address cannot be changed once your order is confirmed. The order summary will be enclosed in the parcel. If you need an invoice, please contact us by email at clientserviceusa@smnovella.com before placing your order.

You will receive a personal tracking number by email once your order is shipped. Clicking on the link will take you to the tracking page of the chosen carrier. If you have an account, you can also do this in the "My Account" section.

You can modify your address by contacting our Client Service and providing your order number. A team member will then contact the carrier to make the change, if possible.

An order can be returned to sender for either of the following reasons:  

• Failed delivery attempts  
• Address could not be recognized  
• Customs procedures  

We invite you to contact our Client Service team with your order number. A team member advisor will then contact the carrier to get more information on the issue.