Frequently asked questions (FAQ)
Boutiques
When can I visit the Via della Scala Museum Store? Do you offer guided tours?
You can find the opening hours at this link. We do not offer guided tours, but you are always welcome to ask our team members about curiosities, history and products. Entrance is free and there is no need to make a reservation.
Is the factory open to visitors?
Unfortunately, we aren’t able to offer this service yet.
Where can I find a SMN store or official retailer near me?
Visit this link to find the nearest store.
There is a mistake in my Tax Refund form – who should I contact?
If you notice any mistakes in your Tax Refund form, you should directly contact the boutique where the purchase was made – they will be happy to help you.